Privacy Policy

Last updated: 11th Dec 2025

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This Privacy Policy explains how Mantled Lines Adventure Co. (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, complete our forms or take part in our Adventure Picnic experiences.

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1. Information we collect

We may collect the following types of information when you interact with us:

• Contact details – name, email address, phone number.

• Booking details – preferred dates, number of people, starting address/suburb, accessibility needs or food preferences you choose to share.

• Experience information – answers you provide in our questionnaires (for example, things you love about your partner, favourite memories, activities you enjoy together).

• Technical information – basic website usage data such as pages visited, browser type and approximate location, collected via standard analytics tools and cookies (if enabled on the site).

You may decide not to provide certain information. However, this may limit our ability to plan and deliver your Adventure Picnic experience.

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2. How we use your information

We use the information we collect to:

• Plan, customise and deliver your Adventure Picnic or other experiences.

• Communicate with you about your booking, including confirmations, reminders and important updates.

• Improve and refine our experiences, routes and website.

• Respond to questions, requests or feedback.

• Meet our legal and regulatory obligations.

We will not sell your personal information to third parties.

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3. Legal basis for processing (for EU/UK visitors)

If you are in the EU or UK, we process your personal information on the basis of:

• Your consent (for example, when you submit a form or opt in to communications); and/or

• Our legitimate interests in operating and improving our experiences and services.

You can withdraw your consent at any time by contacting us (see Section 8).

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4. How we store and protect your information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include:

• Using reputable third-party platforms for forms, email and booking management.

• Restricting access to personal information to people who need it to plan or deliver your experience.

However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

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5. Sharing your information

We may share your information with:

• Service providers who help us deliver our services (for example, email platforms, booking tools or payment providers).

• Third parties where required by law, regulation or court order.

These third parties are only permitted to use your information to perform services on our behalf and must handle it in line with applicable privacy laws.

We do not share your personal stories or relationship details publicly. Any use of this information is solely to personalise your Adventure Picnic experience.

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6. Data retention

We retain personal information only for as long as necessary to:

• Plan and deliver your booked experience; and

• Meet legal, tax or accounting obligations.

If we no longer need your information for these purposes, we will take reasonable steps to delete or de-identify it.

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7. Your rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you.

• Request corrections to any information that is inaccurate or incomplete.

• Request deletion of your personal information, where applicable.

• Withdraw consent to certain types of processing (for example, marketing emails).

To exercise these rights, please contact us using the details below.

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8. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent version. We encourage you to review this page periodically.

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Booking & Cancellation Policy

Last updated: 11th Dec 2025

This Booking & Cancellation Policy sets out how Mantled Lines Adventure Co. (“we”, “us”, “our”) handles bookings for our Adventure Picnic experiences.

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1. Making a booking

• Bookings are subject to availability and are not confirmed until you receive a confirmation email from us.

• We may ask for additional information (e.g. dietary needs, accessibility requirements, starting location) to plan your experience.

• You are responsible for ensuring all details provided are accurate.

 

2. Payment

• Unless otherwise stated, full payment is required at the time of booking or by the due date specified in your confirmation.

• If payment is not received by the due date, we may cancel your booking.

 

3. Changes and rescheduling

We understand that plans can change.

• You may request to reschedule your booking (subject to availability) by contacting us:

  • 7 or more days before your experience: we’ll do our best to move your booking to another available date at no charge.

  • Less than 7 days before your experience: rescheduling may incur a fee or may not be possible, depending on arrangements already made (e.g. catering, suppliers).

 

4. Cancellations and refunds

• More than 14 days before your experience: you may cancel for a refund, minus any non-refundable third-party costs already incurred.

• 7–14 days before your experience: partial refunds may be available at our discretion, taking into account confirmed costs and preparations.

• Less than 7 days before your experience or no-shows:** generally no refund is available, as arrangements will already be in place.

Where required by Australian Consumer Law, your rights to a refund or replacement are preserved.

 

5. Weather and safety

• Our experiences are designed to go ahead in light or changeable weather. We recommend dressing appropriately for outdoor conditions.

• In the case of severe weather or safety concerns, we may:

  • Modify the experience (e.g. adjust route, change locations), or

  • Reschedule to another date by agreement.

• If we cancel an experience for safety or operational reasons and rescheduling is not possible, we will offer a refund or credit.

 

6. Your responsibilities

• You are responsible for your own safety and the safety of any children or guests attending with you.

• You agree to follow reasonable instructions provided as part of the experience and to respect public spaces, local regulations and any third-party venues or suppliers we work with.

• Alcohol consumption, if part of your picnic, must comply with local laws and any applicable alcohol restrictions in public areas.

 

7. Changes to this policy

We may update this Booking & Cancellation Policy from time to time. The “Last updated” date at the top of this section will reflect the latest version.

 

Terms of Use

Last updated: 11th Dec 2025

These Terms of Use govern your use of the Mantled Lines Adventure Co. website and any services we provide.

By accessing our website or making a booking, you agree to these Terms.

1. Website content

• The information on our website is provided in good faith and for general information purposes.

• We may update, change or remove content at any time without notice.

• While we aim for accuracy, we do not guarantee that all information is complete, up to date or free from error.

 

2. Intellectual property

• Unless otherwise stated, all text, graphics, logos, photos and other content on this site are owned by or licensed to Mantled Lines Adventure Co.

• You may not copy, reproduce, distribute or adapt our content without our prior written consent, except for personal, non-commercial use.

 

3. Use of the site

You agree not to:

• Use the site for any unlawful, misleading or harmful purpose.

• Attempt to interfere with the security or operation of the site.

• Submit any content that is defamatory, offensive or infringes the rights of others.

 

4. Links to other sites

Our website may contain links to third-party websites or services. We are not responsible for the content, security or privacy practices of those third parties.

 

5. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for any loss, damage or injury arising out of or in connection with your use of our website or participation in our experiences, except where caused by our negligence.

• Nothing in these Terms limits your rights under Australian Consumer Law.

 

6. Changes to these Terms

We may revise these Terms of Use from time to time. By continuing to use the site after changes are posted, you accept the updated Terms.